REC.01 · EPIC GAMES · SCALABLE WORKFLOWS — We solved a customer's problem once, then published the answer for everyone. 01 SUPPORT: One customer, one problem, one engineer beside them. 02 PATTERN: The same question arrives from other accounts. 03 PUBLISH: Answer it once, in public: a course, a tutorial, a knowledge-base article, a talk. (Course: Stylized Materials for Linear Content. Tutorial: Datasmith CAD Importer: Settings. Knowledge base: Unreal Game Sync Installer. Talk: The State of Unreal for AECO.) 04 SCALE: Every customer starts from the answer. 460,000+ views, two team members' published learning content. Time returned to the hard problems. Next: the work.